Johan De Zutter is an experienced optimizer and organizer specializing in customer care and office operations management. Currently serving as the Head of Customer Support at Silverfin, Johan has successfully centralized customer service operations, resulting in significant cost savings and improved customer satisfaction. Previously, they held roles such as Senior Manager of Global Consumer Services at Newell Rubbermaid, where they consolidated local centers and introduced consumer-centric practices. Johan also has extensive experience in transforming customer care strategies across various companies, with notable achievements in reducing operational costs and enhancing service quality.
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