Siv Ung is a Senior Product Designer at Optus since January 2020, with prior experience as a Human Centred Designer at QBE Insurance, focusing on digital sales and service experiences. Siv has also held roles as a UX & Service Designer at Yell Creative, where the design and delivery of service design and UX initiatives were managed, and as a UX Mentor at Academy Xi, providing guidance to students in UX and service design. Additional experience includes consulting for CSR Himmel Interior Systems and delivery of UX design for various projects, including a mental health app and an online investment robo-advice service. Educational qualifications include a Bachelor of Science in Architecture from the University of Sydney and various certifications in business process mapping and design.
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Optus
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As one of the largest telecommunications companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day.