Ed Zaval

In his role as SVP Customer Success & Support, Ed leads Skillsoft’s Customer Success motion across onboarding, adoption, expansion and renewal readiness by ensuring optimized Customer outcomes and ROI with Skillsoft’s award winning Percipio platform and content, while driving a company-wide culture of Customer Success at Skillsoft. Additionally, Ed is also responsible for both Skillsoft and SumTotal’s product Support, overseeing incident response and resolution, as well as customer satisfaction. Ed is a career-long service professional and customer advocate, most recently serving as SVP Global Services at SevOne where he was responsible for 24×7 global support delivery, professional services, and software upgrades across SevOne’s installed base of enterprise and service provider customers. Previously, he held long term senior global Service and Support leadership roles at Coriant and Sycamore Networks, suppliers of Service Provider networking solutions. He has spent 20 years leading high-growth and large-scale worldwide service organizations, driving operational efficiency, safeguarding recurring maintenance, and supporting extensive and complex customer implementations across the enterprise, service provider and government markets. Ed holds a BSEE degree from University of Massachusetts at Dartmouth.