Jessica Dowd

Jessica Dowd is an accomplished customer success professional with extensive experience in managing client relationships and teams. Currently serving as Senior Manager of Customer Success at Smartsheet since January 2019, Jessica has previous roles including Manager and Enterprise Customer Success Manager at Brandfolder, as well as Customer Success Manager and Implementation Consultant at Bynder, where Jessica contributed to the management of creative files and streamlined collaborative processes. Earlier experience includes project coordination at Goodman Networks, focusing on wireless network solutions, and MD Revolution, emphasizing digital solutions for chronic disease management. Jessica holds a Bachelor's Degree in Communication from Virginia Tech.