Michael Hansford

Michael (Mike) Hansford is a Senior Customer Success Manager III at Smartsheet, where they build strong relationships with enterprise clients to help them maximize the value of the company's work management platform. Prior to this role, they served as a Senior Customer Onboarding & Support Manager at Enthuse, and held positions in customer service and account management at NatWest and ACTIVE Network. With a background in Business Development and Customer Success, Michael focuses on actionable strategies to enhance client satisfaction and drive SaaS growth. They hold a Bachelor's degree in International Business Management and French from the University of Lincoln, along with a PRINCE2 certification in Project Management.