SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution. 

Software

SMG's headquarters in Kansas City, MO, United States

Matt Krueger

Leslie Smith

Jeremy Michael

Rich Givone

Sheree Rodgers

Jami Ferguson

Bill Turner

Sokalex Nguyen

Shawn Nagase

Hannah Sharpe FCIPD

Valerie Hoover

Xenna K.

Ashley Landrum

Tara Augustin

Becca Barnett CCXP

Will Rowntree

Ashley Tate

Craig Hills

Kevin Derohanian

Ccxp Juliette Purser

Jamie Cromer

Juliette Purser

Megan Kerber

Bobbe Morhiser

Maria Binder

Elizabeth Tigg

Maria Isabel Ortiz Gonzalez

Spencer Ellis

Jordan Holt

Tinna Hung

Anna Besler

Emily Lenhausen

Halle Smith

Raluca N.

Amber Sutton

Ravneet Sidhu

Kirby May Johnson

Cécile Jouve

Brent A. Northam

Jeff Gordon

Kurt Cederman

Matthew McBee

Simon Taylor

Michelle Turner

Sophie Mans

Narendra Rangaiah

Laura Keating

Ccxp Josie Gaeckle

Will Mariner

Tamiko Fletcher

Rishi Raja

The Client Success and Support team at SMG is dedicated to ensuring that clients maximize their experience with the enterprise-level experience management solutions. This team facilitates onboarding and implementation, provides ongoing technical support, and delivers valuable insights to enhance customer satisfaction and engagement. Through proactive communication and tailored assistance, they work to build strong client relationships and drive long-term success.

Client Success and Support

The Engineering and Development team at SMG is responsible for designing, building, and maintaining the enterprise-level software solutions that enable effective experience management. This team collaborates across various roles, from software engineering and quality assurance to DevOps and technical product management, ensuring the delivery of reliable and innovative services. By leveraging cutting-edge technologies and methodologies, they strive to enhance the overall functionality and performance of SMG's SwaS offerings.

Engineering and Development

The Leadership Team at SMG is responsible for guiding the company's strategic direction, ensuring alignment across various departments to enhance the enterprise-level experience management solutions offered. Comprising key executives from operations, sales, client services, engineering, and product management, this team collaborates to drive innovation, optimize client engagement, and ensure the successful delivery of software services to meet customer needs. They play a crucial role in fostering a culture of excellence and accountability within the organization.

Leadership Team

This department focuses on ensuring customer satisfaction and driving client engagement through tailored support and solutions.

Client Success

The Product and User Experience team at SMG is dedicated to enhancing the overall user experience through innovative product development and data-driven insights. They collaborate to design intuitive interfaces, support implementation, and leverage analytics to refine products, ensuring they meet the needs of enterprise clients and drive impactful experiences. Their multidisciplinary approach combines product management, UX design, and advanced data science to elevate the company's software offerings.

Product and User Experience

The Data Analysis and Insights team at SMG leverages advanced analytics to transform raw data into actionable insights for clients, enhancing their experience management strategies. Comprising specialists in database management, research, and insights analysis, the team collaborates to identify trends, optimize operations, and provide tailored recommendations that drive client success and satisfaction.

Data Analysis and Insights

SMG

Org chart

Teams

Client Success and Support

Engineering and Development

Leadership Team

Client Success

Product and User Experience

Data Analysis and Insights

Offices

SMG

Org chart

Teams

Client Success and Support

Engineering and Development

Leadership Team

Client Success

Product and User Experience

Data Analysis and Insights

Offices

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