Jacques Groleau

Jacques Groleau is an experienced leader in customer success and onboarding, currently serving as the Director of Customer Success for the Americas at SnapLogic since May 2024, focusing on customer retention and value-added opportunities. Previously, Jacques held key roles including Global Director of Customer Onboarding and Global Director of Customer Success at Bird and MessageBird respectively, where Jacques drove onboarding strategies and market share growth. Earlier experience includes positions at Twilio as Regional Manager of Customer Success for major Enterprise clients, and technical support leadership roles at NICE inContact and Comcast. With a foundation in customer service strategy from Verizon, Jacques has demonstrated a commitment to enhancing customer engagement and satisfaction throughout a progressive career, supported by a B.A. in Business Management from Saint Leo University.