Alastair Pooley

Chief Information Officer at Snow Software

Alastair Pooley is the Chief Information Officer at Snow Software. Alastair has over 25 years of experience in the IT industry, and has held senior positions at several companies.

Most recently, Alastair was the Global VP - Infrastructure & Cloud Services at Sophos. In this role, they were responsible for the company's global IT infrastructure, with 110 staff on every continent providing service to 3300 staff globally and live services to over 100 million endpoints. Alastair was instrumental in the launch of Sophos Cloud, the company’s first cloud service, and oversaw the transformation of its customer-facing infrastructure to use public cloud (AWS).

Under Alastair's leadership, Sophos grew revenue by 25% and conducted a successful IPO on the London Stock Exchange in 2015. Alastair introduced metrics and SLA’s for infrastructure including patching success rate, vulnerability scoring, and capacity utilisation, which helped drive improved behaviour from IT. These changes led to the Sophos end user survey registering that 65% of the company saw IT improving between December and June, and Net Promoter increased by 31 points.

Alastair also led the Servicedesk function to improve response rates from 7% to 98% of calls within the first 15 minutes, and improved SLA resolution from 60% to 94%. Alastair instituted ITIL based incident and problem management within IT, which led to increased visibility and root cause resolution within the infrastructure.

In their previous role at Microsoft, Alastair renegotiated a $5M Microsoft EA and moved the company to O365. Alastair also built and migrated to Sophos own Sandbox solution, replacing Lastline and creating a new product for Sophos that generated millions of dollars in additional revenue.

Alastair Pooley has a Master of Business Administration (MBA) from Cranfield School of Management and a Bsc (Hons) in Physics from University of Warwick. Alastair also has certification from (ISC)² in Systems Security Certified Practitioner (SSCP) and from FinOps Foundation in FinOps Certified Practitioner.

Alastair Pooley reports to Vishal Rao, President & Chief Executive Officer. They work with Sanjay Castelino - Chief Product Officer, James Denena - Chief Financial Officer, and Stephen Tait - CTO & EVP, Research & Development.

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Timeline

  • Chief Information Officer

    February, 2018 - present

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