Nicole Jacques has over three decades of experience in software development and application support, currently serving as Chef de division for the Centre d’expertise Développement et Intégration at Société de transport de Montréal since April 2011. Prior to this role, Nicole held various positions, including Chef de section for développement et support applicatif at the same organization, Team Leader for Application WEB at Voxco from August 2005 to April 2011, Project Leader at Positron from 1997 to 2005, and Developpeur logiciel at IREQ from 1987 to 1997. Nicole earned a bachelor's degree in Mathematics and Computer Science from Université de Montréal between 1984 and 1987.