Chad is a senior strategic and operational leader with over 25 years of experience across industry leading organizations, primarily in the financial services. Chad has a broad range of skills and experiences including strategy, finance, operations, omni-channel distribution and large-scale organizational leadership, with a passion for the customer experience.
Chad was most recently the President of USAA Bank and served as the Vice Chairman of the Bank’s Board of Directors. He provided executive leadership for nearly 10,000 employees serving over 9 million members with $100 billion in assets delivering $6 billion in annual revenue. The Bank offers a full range of deposit, credit card, payments, consumer lending and real estate lending products and services delivered through a highly digital/omni-channel distribution strategy.
Prior to joining USAA, Chad served as Executive Vice President, Head of Consumer and Business Banking for Fifth Third Bank where he was a member of their senior Enterprise Committee. In that role, he led retail banking, small business, business banking, mortgage, digital banking, indirect auto lending, consumer credit operations, and business controls. Prior to Fifth Third, Chad held a variety of leadership roles at JPMorgan Chase, including Chief Financial Officer for the $8+ billion revenue Consumer Bank; Head of the Retail Distribution Network representing over 5,100 branch locations and 16,000 ATMs; and Head of Branch Administration
In addition to his time in the banking industry, Chad was an Associate Principal with McKinsey & Company where he primarily advised clients in financial services. Chad was also an Associate at Goldman Sachs & Co in New York. Chad is a veteran having served on active duty in the United States Army in the 25th Infantry Division where he was Airborne, Air Assault and Ranger-qualified.
Chad received his MBA from Harvard Business School, and a BS in Business Economics and Public Policy from Indiana University’s Kelley School of Business where he was also a Distinguished Military Graduate.
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