Global Head of Operations at SoFi
As Global Head of Operations, Rich leads SoFi’s teams handling reviewing and servicing, international operations as well as member communications. Prior to SoFi, he served as the Global Head of Operations & Technology for the consumer group of Citigroup from 2008 to 2013, responsible for supporting Citi Cards, the commercial group, the consumer lending group (mortgage), and the retail distribution banking group in 40 countries. Rich previously served as Chief Operating Officer for Citigroup’s North America consumer businesses and as COO for Citi’s cards business. He holds a BA in Business Administration from the University of Sioux Falls.
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