Manager of Growth Operations

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you'll make an impact

SonderMind is hiring a Manager of Growth Operations to own a market and grow all aspects of the business for a regional area leveraging a cross-functional team. In this role, you leverage your entrepreneurial spirit to drive growth. To do this you will need to partner with leaders across the company to understand local market nuances and key business metrics to deliver on new, local programs. Our Managers of Growth Operations dig into all aspects of our business – clients, therapists, product, payor relationships, partnerships – to uncover insights & drive growth.

What you'll do

• Develop a deep understanding of market dynamics and insights into local variables to drive strategies for SonderMind in the local markets.
• Create and deliver on programs to drive growth in local markets leveraging cross-functional teams
• Identify business levers at the local level that can be leveraged in multiple markets
• Provide monthly reporting on regional performance, initiatives from the previous month and planned activities for the coming months with estimated results from those actions.
• Inform regional structure and responsibilities for SonderMind regional operating model going forward based on your learnings

What you'll bring with you

Key Competencies

• Positive Outlook: Sees the positive in people, situations and events.
• Drive for Results: Bias for action, high intrinsic motivation, thrives under pressure, maximizes opportunities, and makes bold decisions at the right times.
• Balancing Stakeholders: Understands the expectations and needs of both internal and external stakeholders; taking a proactive approach to shaping, influencing, balancing, and aligning stakeholder interests.
• Impact & Influence: Ability to influence, persuade, or convince others to adopt a specific course of action. Presents information comfortably, compellingly and articulately with an instinctive, intelligent command of the audience, data, and medium
• Data Literacy: Ability to read, work within, analyze, and communicate with data; using data effectively for business actions and outcomes
• Plans & Aligns: aligns objectives with broader organization goals, breaking down objectives into appropriate initiatives and actions, sequencing and prioritizing activities, managing key stakeholders and accounting for potential impediments.
• Resilience & Adaptability: Comfortable with risk and uncertainty; self-directed and proactive. Flexible in handling change, adapts to new situations with fresh ideas or innovative approaches.
• Inspires & Motivates: Able to inspires and guide people to get the job done, and to bring out their best.

Required Experience

• 7+ years experience in market operations, business strategy, or business development
• Strong organizational and team support skills
• Excellent written and verbal communication skills
• Data driven decision making mindset – must love to dig into the data and understand the root cause
• Ability to build and implement process flows, as well as, manage process flow metrics
• Ability to work with and influence cross-functional teams and interact with all levels and disciplines within the organization
• Outstanding attention to detail

Preferred Experience

• MBA
• Behavioral healthcare experience
• High growth environment experience
• Startup experience

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A flexible PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Eight (8) paid company holidays and a company shut-down during the last week of the year
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor)