Kevin Haenn is a Customer Success Operations Consultant at Sophos since March 2023, where expertise in the Customer Success Platform supports platform management and automation implementation. Previously, Kevin served as a Customer Success Manager at ChurnZero, focusing on customer training and program development, and as a Customer Success Manager at Modento, providing guidance to over 900 dental practices. Other roles include Senior Technical Product Owner and Customer Success Specialist at ASG and Customer Success Manager at SamCart, LLC. Kevin's early experience as Customer Service Manager at accesso ShoWare contributed to a diverse background in customer engagement and technical support. Kevin holds a Bachelor's Degree in Chinese Studies and Psychology from West Virginia University.
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