Douglas Grieve is an accomplished customer experience leader with extensive experience in team management and service delivery across various sectors. Currently serving as the 111/AMS Customer Experience Team Leader at Spark New Zealand, Douglas oversees a skilled team dedicated to providing exceptional service in emergency and AMS platform calls. Prior roles include leading customer service teams at Smith&Smith® and Tower Insurance, where Douglas focused on enhancing customer experiences and achieving key performance indicators. With a background as a Duty Manager at Avis Budget Group and Avis Rent A Car, Douglas has a strong foundation in resource and financial management, motivating teams, and exceeding company objectives. Educational background includes attendance at St Andrews College Christchurch and Cashmere High School Christchurch.
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