James Chappell

James Chappell is a skilled professional with extensive experience in incident management, currently serving as Senior Major Incident and Problem Manager at Specsavers since March 2013. Previously, James held various roles at Specsavers, including Senior Major Incident Manager, Major Incident Manager, and Incident Management Analyst. Prior to joining Specsavers, James worked at Serco as a Customer Service Advisor from October 2009 to March 2013. James holds a Bachelor of Science (BSc) degree in Entertainment Technology from the University of Portsmouth, obtained in 2009.