Shannon Santanocito

Shannon Santanocito has extensive experience in IT service delivery and operations, currently serving as the Manager of the Stanford University Hardware Program, overseeing service health, financial health, and operations. Previous roles include IT Service Delivery and Operations Manager, Support Consultant/Data Analyst, and Metrics/Business Process Analyst, demonstrating expertise in managing teams, enhancing customer satisfaction, and driving process improvements. Prior to joining Stanford University, Shannon held positions such as Director of the ASPCA IT Help Desk and System Administrator at Harvard University, contributing significantly to IT infrastructure and support systems. Educational qualifications include a Bachelor of Science in Business Administration/Project Management from Capella University and completion of the Stanford Technical Leadership Program.