Rafael Dominguez Orrantia

Rafael Dominguez Orrantia serves as the Product Operations Director for Collections at Stori, where cost-saving initiatives have reduced the cost-to-serve per account by 28% and the implementation of conversational AI voicebots increased the account-to-agent ratio by 75%. Prior to this, Rafael was the Business & Product Operations Lead for TikTok Music LATAM, successfully launching the platform in Mexico and Brazil while managing a team of 8. At Uber, Rafael held multiple roles including Program Leader for B2B Customer Experience and Program Manager for Payments Customer Experience, contributing to significant efficiency improvements and customer satisfaction across Latin America. Educationally, Rafael holds an MBA from Georgetown University and a degree in Industrial Engineering with a minor in Systems Engineering from Tecnológico de Monterrey.