Sean Harnett

Sean Harnett currently serves as the Head of Customer Care Operations at Storio Group, focusing on transforming customer care strategies and optimizing operations across multiple European countries. Previously, Sean held various prominent positions, including Expert at GLG and Head of DCC Operations at AXA, where responsibilities encompassed managing large-scale, multi-site operations with substantial budget oversight and successful implementations of efficiency programs. As Senior Vice President of Operations at Firstsource Solutions Limited, Sean managed a €25 million account while ensuring the delivery of diverse customer service solutions. Earlier career highlights include significant roles at Allstate and recognition for excellence in operational efficiency and training innovation. Sean's educational background includes studies at Kingston College and Wimbledon College.