Eddie Aguilar

Eddie Aguilar serves as an Information System Technician at Suncoast Credit Union since September 2016, where responsibilities include executing over 10 critical technical tickets daily for a user base exceeding 2,200 individuals, managing networking protocols, and overseeing employee onboarding and offboarding with Active Roles Server. Previously, in the role of Digital Banking Representative, Eddie significantly improved customer retention by 65% and handled an average of 120-145 customer interactions daily. Prior experience includes working as a Customer Service Specialist at Publix Supermarket, where Eddie enhanced customer satisfaction through effective issue resolution and streamlined processes. Eddie's education includes attendance at the University of South Florida from January 2022 to April 2022.