Christine Kowalczyk

Christine has spent 20 years leading global BPO teams in delivering transformative solutions proven to retain and grow clients. She has directed global Contact Center teams as large as 3,000 employees in the execution of Sales, Customer Service, Back Office, and Technical Support programs. She has a track record for building outstanding teams that consistently deliver great client outcomes and improved profitability.

Christine spent 12 years with Convergys (now Concentrix) where she had leadership responsibility for the Healthcare business unit. In her most recent role as COO of Facility Source, a Facility Maintenance BPO, she directed the transformation efforts of the post-sales functions including Client Implementations, Call Center, and Back Office Service Operations. She played a key role in the successful sale of FacilitySource to CBRE in 2018

Christine and her husband Jerry have a one son, Nicholas. Christine started her career in Finance and Accounting and currently lives in Mason, OH.