Ana V. is a seasoned technical writer with extensive experience in creating and maintaining documentation for diverse audiences. Currently serving as a Senior Technical Writer at Talkdesk since September 2019, Ana is responsible for developer and user-facing documentation and tracking metrics through Zendesk Explore and Google Analytics. Prior to this role, Ana worked at Critical Manufacturing as a Technical Writer, utilizing Visual Studio Code, Git, and Markdown for documentation purposes. Ana's experience at Computacenter involved producing bilingual technical documents for Sanofi Aventis and providing technical support as a Senior Analyst. Ana also contributed to Roche by creating a user manual for an application. Ana holds a Master's degree in Translation and Language Services from Universidade do Porto and a Bachelor of Arts in English Language and Literature, along with a degree in Psychology from University Lusiada.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.