Sergio José Ferreira

Sergio José Ferreira is an accomplished professional with extensive experience in customer success and training, currently serving as a Customer Success Manager (Strategic) at Talkdesk since September 2021. Prior to this role, Sergio held several positions at Teleperformance from March 2013 to September 2021, including Global Client Services Manager, Global Training Lead, and Trainer, overseeing service delivery across multiple sites and markets, leading training strategies, and developing training programs to enhance team and individual performance. Previous experience includes roles at CONTACT as a Trainer and at Egor Consulting, where Sergio focused on training and developing customer service skills. Sergio's educational background includes professional coaching certification and foundational studies in hospitality and tourism.