Head Of Client Management

Head of Client Management

Job Summary:

We are seeking a dynamic and experienced Manager to lead our Relationship Management and Account Management teams. The successful candidate will be responsible for driving revenue growth through long-term client relationships and overseeing the day-to-day management of client accounts.

Key Responsibilities:

Leadership and Team Management:

  - Lead, mentor, and develop the Relationship Management and Account Management teams.

  - Set clear objectives and performance metrics for the teams.

  - Foster a collaborative and high-performance culture.

-Relationship Management:

  - Develop and implement strategies to build and maintain long-term relationships with clients.

  - Identify and capitalise on opportunities to increase revenue from existing clients.

  - Ensure client satisfaction and loyalty by understanding their needs and business objectives.

Account Management:

  - Oversee the daily management of client accounts, ensuring smooth roll-out and adoption of services.

  - Manage key client relationships and act as a point of escalation for any issues.

  - Track account growth and implement strategies to expand client engagement and usage.

Strategic Planning and Execution:

  - Collaborate with senior management to align team goals with overall business objectives.

  - Develop and execute plans to achieve revenue targets and client retention goals.

  - Monitor market trends and competitor activities to identify new opportunities.

Reporting and Analysis:

  - Provide regular reports on team performance, client satisfaction, and revenue growth.

  - Analyse data to identify trends and areas for improvement.

  - Present findings and recommendations to senior management.

Requirements:

• Proven experience in a managerial role within Relationship Management and/or Account Management.
• Strong leadership and team development skills.
• Excellent communication and interpersonal skills.
• Ability to develop and execute strategic plans.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software and other relevant tools.
• A customer-focused mindset with a track record of achieving revenue growth.