VP, Operations at TaskRabbit
Zac leads TaskRabbit Operations including Customer Service,Trust and Safety, and Tasker Experience to increase engagement, effectiveness, and supply optimization across the marketplace. His team’s mission is to create consistently excellent and efficient experiences that result in loyal Taskers and clients. Zac has more than 25 years of global operations experience. He joined TaskRabbit from Peloton, where he led Member Support delivering world-class NPS while supporting growth across four countries and three new product launches. Prior to that, Zac held leadership roles with eBay, Time Warner Telecom, Boart Longyear, and the United States Marine Corps. Zac earned a B.A. from New Mexico State University and an M.A. from the University of Phoenix. He holds certifications in Project Management, Strategic Change Management, Six Sigma Black Belt, and Lean. He lives in Austin, Texas, with his wife and three sons, where you will likely find all of them outdoors adventuring, playing soccer and trying to get better at BBQ.
January, 2020 - present