Swati Rajvanshi

Swati Rajvanshi is an experienced professional in customer experience and strategy, currently serving as Associate Director - CX at Tata Digital since October 2022. Previously, Swati held positions as Senior Manager - CX Strategy and Manager - Customer Experience Design & Strategy at Flipkart from May 2021 to October 2022. Swati's career also includes a role as a Management Consultant at EY, where significant projects involved designing customer value propositions and optimizing omnichannel processes. Earlier experience includes a Research Intern role at Gartner and a position as a Software Engineer at Hewlett Packard Enterprise, where efforts focused on enhancing operational efficiency for clients. Swati holds an MBA in Strategic Marketing and Communications from MICA and a B.Tech in Computer Science from JECRC.