Anne-Marie Villeneuve is an experienced professional in event and hospitality management, currently serving as the Director of Event Services at Ottawa Sports and Entertainment Group since January 2014, where responsibilities include creating and maintaining a customer service culture and implementing CHEERS service training. Prior to this role, Anne-Marie held the position of Directeur restauration et congrès at Delta Hotels from June 2004 to September 2013, focusing on budget development and event planning. Additional experience includes management roles in convention services and catering at Westin Hotels & Resorts from November 1998 to June 2004, and serving as Maître D'hôtel at Jasper Park Lodge from 1995 to 1999. Anne-Marie's educational background includes degrees in hotel and restaurant management from La Cité Collégiale and CEGEP Saint-Laurent.