Ezequiel Cervantes is a seasoned professional with extensive experience in operations and technical support roles within the technology sector. Currently serving as a Senior Director at Tech Mahindra since December 2022, previous positions include Manager II Technical Support at Omnitracs and Contract Director at Tech Mahindra DE MEXICO S DE RL DE CV. Ezequiel has held various leadership roles in operations management, notably at CCSI COMPUCOM GSC MEXICO SA DE CV, where responsibilities included enhancing staff performance and maintaining service standards. Ezequiel began a career in customer service with Aerolitoral S.A de C.V and progressed through technical support at Grupo Técnico de Servicios S.A. de CV. Currently pursuing a degree in Computer/Information Technology Administration and Management at UNITEC‐Campus Cuitlahuac, Ezequiel combines practical experience with ongoing education.