Ernesto Bonilla Rodriguez

Ernesto Bonilla Rodriguez is a highly skilled Global Learning Expert currently at TeKnowledge, specializing in designing and delivering technical training programs for diverse international audiences while leading multicultural teams. Prior experience includes a role as Senior Escalation Engineer and Master Instructor at Tek Experts, resolving complex technical issues, conducting root cause analysis, and enhancing team expertise through advanced training programs. As an Azure Escalation Engineer and Microsoft Azure Support Engineer, Ernesto provided expert support for Microsoft Azure services, focusing on cloud infrastructure and networking challenges. Additionally, Ernesto served as IT Manager at Kallista Improbel S.A, overseeing the strategic planning and maintenance of IT systems, and began the career as an IT Support Specialist at TP, delivering frontline technical support. Educational qualifications include a degree in Network Engineering from Universidad de Costa Rica and a certificate in Computer Hardware Technology from Centro de Capacitacion Nacional.