Patrik Nilsson

Patrik Nilsson is an experienced professional currently serving as the Head of Service Quality Assurance at Telia since January 2003, overseeing a department of 45 employees across multiple Nordic and Baltic markets. With a strong background in problem and change management, as well as data analytics and performance management, Patrik has held various senior management positions at Telia, focusing on service and performance assurance across mobile telecom, broadband, and IT solutions. Prior experience includes roles at Telia Mobile and Telia TeleCom, where managerial responsibilities encompassed process and product management. Patrik's career began in the Swedish Armed Forces as a Captain. Patrik holds a Master’s degree in Business Administration and Economics from Mid Sweden University.