Sanaz Zarrin Kafsh is a seasoned professional in customer success and project management with extensive experience across multiple organizations. Currently serving as the Director of Customer Success at The Harris Poll since May 2024, Sanaz previously held roles at Maru Group as a Senior Customer Success Manager and Senior Project Manager, and at Dynata as a Project Manager. Prior work includes project management positions at Greenwich Associates and market research project management at Avand Research & Marketing Co. and Emrooz Marketing Research Co. Sanaz's educational background includes a Master’s Degree in E-business Technology from the University of Ottawa, along with Bachelor's degrees in E-Marketing from Staffordshire University and Information Technology from Asia Pacific University of Technology and Innovation.