Susanne Jakobsen has extensive experience at the LEGO Group, commencing in 1991 and spanning over three decades. Currently serving as Competency Lead for End-user devices and Productivity & collaboration, Susanne also holds the position of Organizational Lead for the Infrastructure Engineering chapter in Infrastructure and Security. Previous roles include Senior Manager for BT End-User Support DK and Director of CIT Business Support DK, where responsibilities included onsite IT support and the development of IT training programs. Susanne's earlier positions involved providing 2nd level IT support and driving projects for system upgrades and ITIL Problem management implementation. Educational qualifications include ITIL V. 3 foundation and various ITIL certificates, complemented by formal education at Grindsted Handelsskole and Søndre skole Grindsted.
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