Fabien Chacon

Fabien Chacon is a seasoned Continuous Improvement Specialist and Project Manager at Three Ireland since June 2011, with expertise in Lean Six Sigma methodologies to drive operational efficiency, enhance customer experiences, and achieve significant cost savings, including €350k OPEX savings across various projects. Notable accomplishments include transforming the Waterford Telesales Centre into a "Centre of Excellence," optimizing a BTL Email/SMS campaign process to improve turnaround time by 33%, and collaborating on process improvements within CRM operations. Prior to this role, Fabien held positions at Vodafone Ireland, focusing on outsourcing relationship management and credit control, contributing to a notable increase in collections. Fabien’s educational background includes a Master’s degree in Communications & Marketing and multiple certifications in project management and Six Sigma methodologies.