Brand Leader/ President - USA Insulation

POSITION SUMMARY

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.

USA Insulation, a leader with over $100 million in revenue, is on the hunt for a dynamic Brand Leader/ President to join our team in Cleveland, Ohio. This is your chance to make a significant impact with a thriving brand! USA Insulation manufactures proprietary premium injection foam insulation for the residential and commercial market providing the highest quality installation customer service experience. The Brand Leader/ President is the highest-level position within the brand and ​is the liaison to the franchise community.​ The Brand Leader/ President will own the overall success of the brand in working with the franchisees and is responsible for the brand's culture, franchisee satisfaction, brand revenue growth, unit economics of the franchisees and brand specific KPI’s. 

The Brand Leader/ President will work closely with Threshold Brands’ Shared Service departments (customer contact center, marketing, technology, helpdesk, training, etc.) to ensure they are delivering the appropriate level of support to their brand. The Brand Leader/ President will work collaboratively with other Brand Leaders/ Presidents to ensure consistency and share best practices across all brands.

KEY ACCOUNTABILITIES

• Take a lead role in designing and developing the foundation of the brand's Franchise and Franchisee operation
• 75% working on the tactical day to day operation of the brand and 25% working on driving the brand's strategy to drive increase in growth and revenue
• Create and document operational best practices and KPI’s
• Serve as a liaison between the Home Office and franchisees as needed
• Monitor and regularly assess individual franchise metrics and implement improvement strategies across the Franchise organization
• Provide operational guidance and counsel to maximize franchisee’s investment
• Assist franchisees in understanding and maintaining proper marketing spend sufficient to satisfy customer demand and business growth
• Partner with franchise sales and key individuals in the discovery and sales process
• Develop analytics, processes, and systems that provide scalable support mechanisms that coordinate with the Threshold Brands Shared Services
• Serve as escalation point for franchisee issues / recommend default process
• Manage franchisee Ideas / Ideas Forum
• Manage Franchise Coach(es) performance (if applicable)
• Conducts weekly 1:1 meetings and provides individual performance feedback and coaching for personal and career development to franchise support team (if applicable)
• Responsible for hiring and training all new staff members

PROFESSIONAL QUALIFICATIONS

• 10 years previous managerial experience in a franchise and/or service related industry

• Ability to develop, plan and implement short and long range goals

• Strong Financial skills, ability to read and interpret financial reports (P & L, Balance Sheet)

• Strong Management skills with the ability to coach and motivate others to achieve goals

• Familiar with EOS business management tools

• Analytical, problem solving, critical thinking and time management skills

• Strong ability to partner with others to achieve results/resolution

• Excellent interpersonal skills with the ability to negotiate and influence

• Exceptional relationship management experience in a fast paced and high touch environment

• Proficient with technology and ability to adopt new technologies (MS Office, CRM items, Google Docs)

• Self-motivated, resourceful, and able to take initiative

• Must be able to travel throughout the U.S approximately 20%

PREFERENCE TO LOCAL CANDIDATES 

RELOCATION WILL BE CONSIDERED FOR THE RIGHT CANDIDATE

WORKING AT THRESHOLD BRANDS and USA INSULATION

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in balance between work-life, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing, and business coaching that adds real value.

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Sir Grout, Granite Garage Floors, Mold Medics and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.