Priyanka Lella

Priyanka Lella is an experienced Information Technology professional currently serving as an Information Technology Support Analyst at TIC Group since February 2023. Prior to this role, Priyanka worked as an IT Support Specialist through Upwork freelance from February 2022 to February 2023, where responsibilities included managing IT documentation and ensuring effective Service Desk support. Earlier, Priyanka held the position of Customer Support Officer at Shell Coles Express from November 2019 to August 2020, focusing on IT-related documentation and support incident resolution. Academically, Priyanka is pursuing the ECA Professional Year Program and holds a Master's degree in Information Technology from CQUniversity, completed in June 2022. Additionally, Priyanka earned a degree from Guru Nanak Institute of Technical Campus between 2015 and 2019.