Karla Rodriguez

Karla Rodriguez is an experienced professional currently serving as the Gerente de Excelencia Operativa and Customer Operations Intelligence Chief at Tigo El Salvador since June 2017. Their responsibilities include financial budget control, annual budget preparation for key performance indicators, establishing KPIs for operational excellence, and monitoring trends to identify inefficiencies and solutions. Previously, Karla worked at Digicel Group as a Business Decision Support specialist, where duties involved measuring commercial KPIs and designing reporting frameworks. At Telefónica, Karla was an Analista de Parque, focusing on marketing budget management and telemarketing campaign projections. Early in their career, Karla served as a Software Engineer at Almacenes SIMAN, programming point-of-sale systems and conducting system tests. Karla holds a Master's degree in Finance from Universidad 'Francisco Gavidia' and completed several postgraduate degrees in Data Science and Digital Transformation, showcasing a robust educational foundation in technology and business management.