Alfudayl Hamouch

Alfudayl Hamouch has extensive experience in service delivery and team leadership within the technology and customer service sectors, currently serving as the Country Service Delivery Lead for the UK and Ireland at TikTok since December 2018. Alfudayl oversees various teams, including Quality Assurance, Training, and Customer Resolutions, focused on delivering exceptional support for users. Previously held positions at TikTok include Vendor Operations Manager for EMEA and Service Delivery Lead for Trust & Safety, where effective team management and performance monitoring were key responsibilities. Earlier roles included Team Lead and Senior Content Moderator, with a foundational background as a Customer Care Advisor at Johnson & Johnson. Alfudayl holds a Bachelor's degree in Optometry from the Institut Supérieur d'Optique Théorique et Appliquée, completed in 2016.