Elias Silveira

Elias Silveira is an experienced technical support analyst with over 20 years in the field. Currently serving as a specialist technical support analyst at TIVIT since July 2015, Elias ensures compliance with client requirements regarding IT resource availability and effectively manages technology platforms. Prior experience includes a senior technical support analyst role at SA O ESTADO DE SÃO PAULO from April 1998 to April 2014, where Elias focused on IT operational continuity, identified non-conformities, and provided cost-effective solutions while supporting major events such as Rio+20 and the Carnaval Sambódromo RJ. Elias holds a degree in Information Technology from Universidade Federal Fluminense and has a strong customer-centric approach, excellent negotiation skills, and the ability to communicate effectively with various organizational levels.