Toho Water Authority

Heather Havey has a diverse work experience spanning several industries. Heather currently holds the position of Chief Customer Officer at Toho Water Authority since 2022. Prior to this, from 2021 to 2022, they ran their own consulting company called Heather Havey Consulting, providing business growth solutions to leaders. At The Walt Disney Company, Heather held various management roles from 2001 to 2020, including Manager of Guest Experience Services and Manager of Operations Integration and Guest Communication Services. Heather also worked at GE Capital as a Marketing Manager and New Market Development Program Manager. Throughout their career, Heather has demonstrated their expertise in driving strategy, project management, and improving customer experience.

Heather Havey's education history begins with their enrollment at Flagler College, where they pursued a degree in Business Information Systems. Heather obtained a Bachelor of Arts (B.A.) in this field, although the specific start and end years are unknown.

Following their undergraduate studies, Heather pursued further education at the UNC Kenan-Flagler Business School for an Executive Development program. This particular program focused on Water and Wastewater Leadership.

In addition to their academic achievements, Heather has obtained various certifications throughout their career. Heather earned a Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education in May 2021. Prior to that, in February 2021, they obtained a Talent Optimization Certificate from The Predictive Index.

Furthermore, Heather has a Six Sigma Black Belt (CSSBB) certification from GE Capital, which they obtained in January 1998. In December 1995, they earned the Fellow, Life Management Institute (FLMI) distinction from LOMA. Heather also holds an Associate, Customer Service (ACS) certification from LOMA, which they obtained in January 1995.

Toho Water Authority's headquarters in Kissimmee, FL, United States

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Teams

Customer Service and Experience

Leadership Team

Offices