Technical Support Specialist (m/f/d)

WHAT WE DO AT TOOLSENSE

ToolSense was founded in June 2017 by Alexander Manafi, Benjamin Petterle, and Rostyslav Yavorskyi with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions.

Through unifying assets, people & processes in ToolSense, the lives of frontline workers become easier & asset-intensive industries become more efficient.

ToolSense has already won numerous international customers from the facility services & construction industry and renowned industry awards, such as the “Interclean Innovation Award” or the “Construction Equipment Forum Startup Award”. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitizing asset-intensive industries.

Equal opportunity: At ToolSense, we focus on results. We believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, sexual orientation, religion, skin color, gender identity, family status, or disability.

YOUR RESPONSIBILITIES

• Handling customer requests and conducting 1st or 2nd level technical support

• Ability to be a liaison on behalf of the customer to our Product Owners, Software Engineers & Embedded Team

• Assist Sales Reps with product inquiries that will help close a sales order

• Test and process defective hardware devices, communicate with customers accordingly

• Handle on-boarding & product training sessions with customers

• Support with Firmware Integrations that we do for our customers (e.g. CAN-Bus / RS485 protocol integration from their machine controller)

YOUR PROFILE

• 1-2 years’ work experience in Customer Service/Support

• Basic Background in Electronics (e.g. technical college)

• You enjoy communicating with customers, are goal-oriented, and distinguish yourself through excellent communication skills and assertiveness

• You have technical affinity and even in difficult situations you have the ability to stay calm, penetrate problems and topics in detail, and find creative solutions

• Ability to multi-task, prioritize, and manage time effectively

• You have excellent English skills, additional languages are a big plus, as we have a worldwide customer base

• You are honest and challenge us with your open feedback to continuously develop our product & organization further

WE OFFER

      

• Modern and pet-friendly office in the city center of Vienna (close to U1/U4 Schwedenplatz)

• Latest hardware

• Subsidy for lunch

• Great barista coffee, tea, fresh fruits, and snacks at the office

• Lots of freedom to implement your ideas

• A dynamic and innovative working environment with flat hierarchies

• Very transparent, honest, and customer-centric culture

• A highly motivated, experienced, and cooperative team that will always support you

• Always keep moving forward: we offer you lots of internal and external training to improve

Interested? Great - we’d love to hear from you!