Evangeline Quiroz

Evangeline Quiroz is a seasoned professional with extensive experience in compliance, governance, and customer service. Currently serving as the Manager of Customer Escalations and Continuous Improvement at Transport for NSW since December 2020, Evangeline has held several significant roles including Compliance & Governance Manager and Enterprise Compliance Manager. Prior experience includes a managerial position at the NSW State Insurance Regulatory Authority from July 2017 to December 2020, where Evangeline led a team focused on compliance and enforcement of the CTP scheme. With a robust background at Revenue NSW from April 2001 to July 2017, Evangeline has demonstrated expertise in operations management, compliance audits, and staff development. Educational credentials include a Graduate Certificate in Management from the Australian Institute of Business and a Bachelor's degree in Business Management from Western Sydney University.