Nicole Trail

Nicole Trail currently serves as the Principal Customer Success Manager for Majors, Public Sector at Trellix, a position held since March 2025. Prior experience includes roles as Strategic Customer Success Manager and Senior Customer Success Manager for Enterprise Accounts at Rapid7 from March 2021 to March 2025, where responsibilities included driving customer health and adoption for large enterprise clients. Earlier, Nicole held the position of Client Director at Kasasa between January 2019 and March 2021, focusing on relationship management with community banks and credit unions in the Fintech sector. Nicole started a career at TEKsystems as an Account Lead in Strategic Sales from January 2015 to December 2018, emphasizing market expansion and strategic account planning. Nicole earned a Bachelor of Arts in Strategic Communications from Elon University, along with double minors in Business Administration and Psychology.