Joshua Lawton

Joshua Lawton is an Applied AI Scientist at Trustpilot since September 2025, previously serving as a Data Scientist at Muzz from August 2023 to September 2025, where a churn model was developed and deployed, significantly increasing user retention. Joshua was instrumental in creating an XGBoost propensity model for discounts and trials, overseeing the complete ML development lifecycle, and enhancing a real-time recommendation system for millions of daily users. Prior roles include Data Analyst at Zopa, where quantitative data analysis and dashboard creation improved service quality, and Technical Business Analyst at Acturis Limited, managing client-driven product development. Joshua holds an MSci in Astrophysics from UCL and has initial experience in customer service and volunteer leadership.