James Harrington-Ferrell

James Harrington-Ferrell currently serves as the Digital Sales Journey and Onboarding Manager at TSB Bank since July 2019, having previously held roles including Conduct Risk Monitoring Manager and Enterprise Risk Assurance Manager for the Consumer Duty Programme. Prior experience includes serving as Risk Compliance Manager at Aon Service Corporation from October 2015 to July 2019 and as a Senior Conduct & Compliance Risk Assurance Analyst at Direct Line Group from January 2012 to October 2015, where responsibilities involved defining review scopes, leading assurance teams, and managing stakeholder communications. James's career began at the Royal Bank of Scotland and includes experience as a Police Officer - Special Constable at the Metropolitan Police. Academic qualifications include study at the University of Greenwich and completion of programs at St Lukes 6th Form College and St Mary & St Josephs RC School, alongside professional development at the Chartered Institute of Insurance.