Kelly Harris

Kelly Harris is an experienced banking professional with a robust background in operations and customer service. Currently serving as the Assistant Operations, Communication & Enablement Manager at TSB Bank since October 2013, Kelly drives change implementation and enhances operational performance across customer-facing channels. Previous roles at TSB include Regional Operations Assistant Manager overseeing branch support and efficiency in Midland & North Wales, and Assistant Manager Area Operations for South Wales and South West England. Kelly has also held multiple leadership positions as a Bank Manager and Local Manager, demonstrating strong motivational skills and a commitment to colleague performance. Earlier experience at Cheltenham & Gloucester involved roles as a Mortgage Advisor and customer service positions, providing a solid foundation in customer engagement. Kelly is CeMAP qualified and possesses extensive knowledge of the banking sector's strategic goals and objectives.