Khurum Shafi

Khurum Shafi is a seasoned technology professional with extensive experience in solutions engineering and technical management within the communication and cloud services sectors. Currently serving as a Principal Solutions Engineer for Twilio since June 2022, Khurum previously worked at Avaya for over a decade, holding various key roles, including CCaaS Technical Solution Manager and Senior Product Manager. Responsibilities included leading a team for public demos, collaborating with cross-functional teams to shape product roadmaps, and driving cloud migration efforts across North America. Earlier career roles encompassed pre-sales engineering, network administration, and teaching, with a solid educational foundation in computer engineering from McMaster University and telecommunications from Isep - École d'ingénieurs du numérique.