Shivan MacHaiah

Shivan Machaiah is an experienced professional currently serving as an Executive in Caseload Management and Support at Luxury Escapes since April 2022, where responsibilities include facilitating global operations for customer service, sales, and workforce management teams in Australia. Prior experience includes an internship at the Indian School of Hospitality, focusing on event organization and management, a role at Sambodhi Research and Communications Pvt. Ltd. involving healthcare research transcription, and an internship as an editor for Radio Active 90.4 MHz, which included conducting interviews and editing content. Shivan holds a Postgraduate Programme in Service Operations Management from the Indian School of Hospitality and a Bachelor of Arts degree with a triple major in Journalism, Psychology, and Optional English from Jain (Deemed-to-be University).