Kritika Joshi

Kritika Joshi is an accomplished professional with extensive experience in business management and optimization, currently serving as Director at United Airlines since September 2017, overseeing initiatives such as the development of a centralized data hub and enhancing contact center data analytics. Prior roles include Senior Manager of Product Owner for IT applications and Manager of Data Analytics and Optimization at United Airlines, as well as various positions at McDonald's, where responsibilities spanned product management for customer-facing web portals and implementation of learning management systems. Kritika has also contributed as a Team Lead at Tata Interactive Systems and as a Senior System Analyst at Accenture, demonstrating expertise across diverse industries in digital strategy, analytics, and e-learning solutions. Educationally, Kritika holds an MCSA in Software Applications from KJ Somaiya Institute of Management Studies and Research.