Nicole McCord

Nicole McCord is a seasoned Salesforce Support Analyst with experience at United Site Services since January 2022, where responsibilities include triaging and prioritizing support requests to ensure timely resolutions for over 100 users, contributing to high satisfaction rates. Previous experience includes a role as a Customer Service Representative at Delta Dental Inc. from October 2020 to July 2021, where effective communication increased customer understanding and satisfaction by 15%, and a position at TSYS from July 2019 to November 2020, which focused on issue escalation and streamlined application processes. Nicole holds a Bachelor's Degree in Journalism from Georgia State University and has pursued additional education through Udemy Academy and Trailhead by Salesforce.