Collections Associate

Updraft is an award-winning, FCA-authorised, high-growth Fintech based in London. Our mission is simple - to help consumers find freedom by providing them with a fair and affordable loan to refinance their expensive credit cards, overdrafts and buy-now-pay-later schemes into one single monthly affordable payment.

After a record year in the consumer lending space, we are now looking for an ambitious Collections Associate to join our team as we embark on the next step of our journey to help many more borrowers reach financial freedom through our products.

As a dedicated Collections Associate in the Updraft team, your duties will include communicating with customers via in-app chat, email, and phone to negotiate fair and affordable outcomes with our borrowers and enact payment plans that reduce delinquency across our portfolio.

To ensure success as a Collections Team Member you should possess experience with personal loans/ credit card debt collection and knowledge of CONC, FCA regulations around Collections, as well as Consumer Duty.

Collection Associate Responsibilities.

• Preventing repeated payment delinquency by negotiating manageable payments.
• Contacting customers by email, in-app chat and voice.
• Assisting our customers with the appropriate forbearance options.
• Deal with Debt Management companies such as StepChange and PayPlan
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Dealing with all forms of insolvency.
• Direct Debit mandates - new/changes.
• Working on any failed payment cases allocated
• Contributing to team discussions and suggesting ideas for improvement.