Michael DeAllfordii

Michael DeAllfordii has had over 15 years of experience in customer service and management roles. Michael started their career at Bright House Networks in 2006, where they worked as a Customer Success Manager for seven years. Michael then worked at AT&T for three years as an Assistant Manager, where they supervised employees engaged in sales. In 2016, they joined T-Mobile as a Customer Success and Sales Expert, where they recommended merchandise based on customer needs and desires. In 2019, they moved to DISH Network to work as a Customer Success Manager, where they managed a team of 15 employees and created opportunities to keep and grow customer relationships. In 2021, they joined Resident as a Customer Success Manager and worked there for two years until they moved to their current role as a Customer Loyalty and Engagement Manager at Vagaro in 2023.

Michael DeAllfordii has recently obtained professional certifications from The Wharton School and Indian Institute of Management Bangalore in Strategic Management and Customer Relationship Management, respectively, in 2021. Additionally, they have earned multiple certifications from LinkedIn in various fields such as Selling Techniques, Customer Success, Leadership, and Productivity from 2021 to 2021.